1. On most pages, you will find our property search on the left. This search facility is dynamic and based on properties which are currently available. Therefore, you should always get some properties matching your search.

    2. When you are on any of our properties detail page, clicking Save This Property will temporarily save it to your personal portfolio. Simply click the My Portfolio link from the top menu and you should be able to see the properties you have saved.

    3. Some features of our system require registration. When you register with us, the full functionality of the site will be available to you and whilst we use this information to assist you in finding a suitable property, we do not share this information and you privacy is maintained fully.

    4. Our Geo Search allows you to see the location of our properties on the Google Map; you can click any of the house symbols to see a snapshot of the property and even see full details of the property by clicking the Title of the property on the little window which pops up from the map.

    5. When you are logged in and viewing your portfolio page, our system shows you properties matching your requirements below the properties you have saved. If you change your weekly budget on the left of this page and click Update, the selection of properties will be replaced using the new budget you have provided.

    6. You can also remove properties you have saved in your portfolio as well as emailing yourself the content of your portfolio by clicking the Send To My Email button.

    7. Landlords are able to view some Marketing Information relating to their property by visiting Our Services page then logging in with their email address and password.

    8. If you have any comments regarding our system, please email admin@xcomplete.com

help

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Rent Collection Service

This is the alternative service to Managing or the Tenants Finder Service.

Advice on letting your property and a rental valuation.

Secure a suitable Tenant. Viewings will be by appointment and accompanied by a senior member of the company if the property is unoccupied at the same time of the viewing.

Obtain appropriate references. Work, personal, bank and credit checks are carried out, including company credit check or search, if necessary.

Following clearance of the references we will draw up the tenancy agreement and serve the relevant notices on the Tenant in compliance with the Housing and Landlord and Tenants Acts.

Secure a suitable deposit to be held for the duration of the tenancy.

Check tenants into property, hand over keys, confirm inventory details. Read the gas and electric meters and arrange the transfer on the accounts to the tenants. Please note however that BT will not take third party instructions, therefore the relevant parties must contact BT. We also notify the relevant Council tax department and local Water authority.

Arrange collection of the rent each month. Prepare a monthly statement for the Landlord itemising and outgoings and paying the remainder into the Landlord’s bank account.

Prior to the end of tenancy we will contact you to find out whether you wish to re-let your home. Upon receipt of your instructions we will negotiate with the current Tenant or seek a new Tenant, depending on the situation. Please note under the current housing act the landlord must serve no less than two months notice on the Tenant if he/she wishes to gain possession of the property. We would serve notice on the Tenant following instructions from the Landlord.

BACS

We have a direct PC link with Barclays, and offer the Landlord rent payment by BACS. This service is faster and more efficient than cheques. However, if the Landlord wants to be paid by cheque instead, we can offer this service.